Refund policy

We are committed to delivering your orders promptly and efficiently. We offer free standard shipping on all orders over €50 within the European Union. For orders under €50, a flat shipping fee of €5 applies. Standard shipping typically takes 5-7 business days. Expedited shipping options are available at an additional cost, with delivery times ranging from 2-4 business days. Please note that shipping times may vary based on your location and external factors.

Refund and Return Policy

Your satisfaction is our priority. If you’re not completely satisfied with your Aquaflow purchase, we offer a 100-day return policy from the date of delivery. To initiate a return, please contact our customer service team at customerservice@aquaflowfilter.com with your order details. We will provide you with a prepaid return label for your convenience. Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days. Please note that original shipping costs are non-refundable.

Return Process

1. Contact Us: Reach out to our customer service at customerservice@aquaflowfilter.com within 100 days of receiving your order.

2. Receive Return Label: We will email you a prepaid return label.

3. Pack and Ship: Securely pack the item and attach the return label.

4. Refund Processing: Upon receiving and inspecting the return, we will process your refund within 5-7 business days.

Exchange Policy

If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item. This ensures prompt delivery and accurate tracking of your new order.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@aquaflow.com with your order number and a photo of the issue. We will arrange for a replacement or refund as per your preference.

International Orders

For orders outside the European Union, shipping fees and delivery times may vary. Please contact our customer service for specific information regarding international shipping.

Contact Us

For any questions or assistance, please contact our customer service team at customerservice@aquaflowfilter.com. We are here to help and ensure your experience with Aquaflow is exceptional.

Note: Policies are subject to change. Please refer to our website for the most current information.